Orders & Returns
How do I place a rental order?
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What is your cancellation policy?
If you cancel two weeks or more in advance of your rental start date, there is no charge. If you cancel within two weeks, you will be charged 50% of your rental total.
How do I get my gear?
All rental gear is available for pickup for free and available 1 business day before your rental start date. Upon request, local delivery near Grand Rapids may also be available for a fee.
What is my start date for a rental?
The first day you need the gear. If you pick up the gear a day early due to early travel or other constraints, we will not count that day.
How Can I Return a Product?
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Rentals
How do I get my gear?
All rental gear is available for pickup for free and available 1 business day before your rental start date. Upon request, local delivery near Grand Rapids may also be available for a fee.
What is my start date for a rental?
The first day you need the gear. If you pick up the gear a day early due to early travel or other constraints, we will not count that day.
How Long Will It Take To Get My Package?
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Payment
What Payment Methods Are Accepted?
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Is Buying On-Line Safe?
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